Privacy Policy
Effective Date: 03/28/2026 Last Updated: 04/10/2026
1. Introduction
Satyara AI LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, and protect information when you interact with our services through our website (https://satyaraai.com), WhatsApp, SMS, or voice channels.
2. Information We Collect
We may collect the following information when you interact with our services:
- Name
- Phone number
- Email address
- Order details and preferences
- Interaction data (WhatsApp messages, SMS messages, voice call interactions)
- Timestamps of interactions
- Opt-in and consent records
3. How We Use Your Information
We use your information to:
- Process and manage your orders
- Send order confirmations and status updates via WhatsApp, SMS, or voice
- Provide customer support through your preferred channel
- Improve our AI agent performance and services
- Comply with legal and regulatory requirements
We do not use your information for unsolicited marketing or bulk messaging.
4. WhatsApp Communication and Consent
When you message our WhatsApp Business number or opt in to receive WhatsApp messages from Satyara AI, you consent to receive messages through WhatsApp.
Message Types Include:
- Order confirmations
- Order status updates (e.g., preparing, ready for pickup, delivered)
- Customer support responses
- Appointment confirmations and reminders
Important Notes:
- All WhatsApp conversations are either initiated by you (the customer) or based on your explicit opt-in for transactional updates.
- We use the official WhatsApp Business Platform through Twilio, an authorized WhatsApp Business Solution Provider.
- We do not send unsolicited bulk or promotional messages via WhatsApp.
- Message frequency depends on your order activity and interactions.
- You can opt out at any time by sending “STOP” to our WhatsApp number.
- You can request help by sending “HELP” to our WhatsApp number.
- Standard data rates from your mobile carrier may apply.
5. SMS Communication and Consent
When you provide your phone number and opt in, you consent to receive SMS messages from Satyara AI LLC.
Message Types Include:
- Order confirmations
- Order updates
- Customer support responses
Important Notes:
- Message frequency may vary
- Message and data rates may apply
- You can opt out at any time by replying STOP
- You can request help by replying HELP
6. Data Sharing
We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.
We may share data only with:
- Service providers necessary to deliver our services (e.g., Twilio for WhatsApp and SMS messaging)
- Legal authorities if required by law
7. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All communications through WhatsApp are protected by WhatsApp’s end-to-end encryption.
8. Data Retention
We retain your information only as long as necessary to provide our services, fulfill orders, and comply with legal obligations. You may request deletion of your data at any time.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of WhatsApp, SMS, or voice communications at any time
- Withdraw consent for data processing
To exercise any of these rights, contact us at info@satyaraai.com.
10. Cookies and Tracking
We may use cookies and similar technologies on our website to enhance user experience. These do not apply to WhatsApp or SMS interactions.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Last Updated” date.
12. Contact Information
Satyara AI LLC Email: info@satyaraai.com Phone: +1 (470) 933-1945 Website: https://satyaraai.com